Today's market is in constant innovation, therefore subject to continuous changes, it is necessary to pay great attention to the improvement of COMPANY PROCESSES by undergoing a thorough quality control to evolve each process, in order to adapt to any change in the business, while maintaining competitiveness and efficiency.

It is the set of the sails, not the direction of the wind that really matters.

Kurt Tepperwein


Any activity is made up of PEOPLE and PROCESSES that can lead to results: negative, positive or successful.

Each PERSON bears specific skills and competences that must be identified and then enhanced to avoid attributing unsuitable roles which create dissatisfaction, frustration and poor productivity.


The PROCESSES define the ways in which the company manages information, documents and materials in the different departments following predefined schemes, of how it operates within it.

All business PROCESSES must aim for one goal: to satisfy the company's end customer. Therefore it is necessary to guarantee fluid, effective and productive work flows, avoiding that the various company functions tend their own "garden" but always with sharing and collaboration in mind.


Proceeding with an analysis of all the company processes, the roles covered by the individual professional figures and the tools in use, an enhancement project is developed to obtain benefits, starting from the reduction of waste, from the improvement of professional, human and production performances.

The goal will be to create a work method that will allow you to move in complete autonomy while maintaining the correct working approach.


Starting from the current situation and setting company goals, guidelines can be defined, guidelines to be followed when both goals and professional/economic growth are achieved.

A set of elements will determine the project and they will impact on:
Organizational structure, processes and skills of individual resources, method and timing of implementation

It is the set of the sails, not the direction of the wind that really matters.

Kurt Tepperwein

Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.

Albert Einstein


I can help you expanding your business!

  • Make business processes efficient, reducing inertia
  • Decrease costs by reducing waste, thanks to the cost / benefit analysis (spending review)
  • Negotiate with goods and services' suppliers, applying effective negotiation techniques
  • Create internal operating procedures and user manuals
  • Instruct the staff of your company to better direct them towards productive work methods
  • Create customized reports with Graphic Dashboards
  • Create flow charts and company organization charts
  • Create customized Microsoft Excel models to manage ordinary and extraordinary work activities
  • Structuring personalized training courses on Microsoft Excel
  • Create company presentations and information material in Microsoft Powerpoint

Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.

Albert Einstein


Born in 1971 in Lunigiana, for over twenty years I worked for important multinational corporations, among the largest in the world, such as Boeing Company (US).

Over the years I have gained a lot of experience, starting my career mainly in "operational" roles, and then growing to follow the "managerial" part. This allowed me to acquire a more complete and clear vision of the world of work, and to perceive the business needs on several levels.

During my professional career I have always worked with commitment and dedication, developing excellent relational, organizational and technical skills, which have allowed me to increase my professionalism, together with my innate curiosity in understanding things and then improving them, to make them simpler and functional.

Keeping this in mind, I have decided not to disperse the knowledge acquired over many years, but to make it available. So today I choose this path that allows me to offer services in support of companies and to remain an active part in my professionalism.

Silvia Donati Business Coach

The only person you are destined to become is the person you decide to be.

Ralph Waldo Emerson


  • +39 393 1172069
  • Via Camposagna, 23
  • 54016 Licciana Nardi (MS)

I mainly work in the provinces of: Massa-Carrara, Lucca, La Spezia, Genova, and Parma.

Distances are not a problem, however, if you entrust me with the task of completely reviewing your business processes.

As for more marginal and limited activities, we can meet on sharing/videoconferencing platforms using conventional sharing channels.


Silvia Donati Business Coach - Ottimizzazione processi aziendali ultima modifica: 2020-06-08T15:24:11+02:00 da Siliva Donati